Customer Service VS Customer Service
Written on April 12, 2007 – 8:32 am | by avenue299
A lot of people asked me whether I’m happy with my current job as a Customer Service Executive (CSE)? My answer to them all is, YES! I am very happy. The job that I am working now does not get scolded most of the time but on the other hand, I get to help people a lot! Easing their work and make more life happier… And the best part is that I am leading the most complimented CSE in International SOS KL. Very prod of myself and I dedicate all the compliment to my fellow colleagues in my team. Great job to all of us! Keep up the great work!!!
Actually in my department, I do work very different from any other CSE in banks or communication centres. People do not call us when they have problem with their accounts or telephone line. They call us when they need our help! Therefore, we are always there to help them and we are always the ones listening to their trouble. We are there to help them… 24-hours a day. The best part will be they will be very happy when we manage to help them and it merely makes me happy whenever I am able to lift up ones burden. Usually I do not get scolded. Of course there might be some difficult customers but I am sure there are ways to tackle them… I am just enjoying my working… (while I still can)
** On 24 July 2007 in the Kick Off 2007, I have been crowned as the winner of "Service Quality Award Jan/Jun 2007" in Intl SOS Kuala Lumpur. 
